How to Choose a Reputable Water or Fire Damage Restoration Contractor

How to Choose a Reputable Water or Fire Damage Restoration Contractor

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Posted by: Lisa Clarke, Business Development Manager

Whether a storm causes flooding within your home, an ice dam results in a burst pipe causing structural damage or soot from a kitchen fire coats the surface of your belongings, choosing water and fire damage restoration services from a respected company should be considered a top priority.  Unfortunately, this industry is not regulated and there are people out there who pose as professionals or overstate their qualifications; therefore, homeowners should be mindful of who they hire.  An untrained technician may do more harm than good or delay repairs resulting in further destruction.  Before selecting a company to complete the job, it’s very important to keep the following guideline in mind:

  • Always choose certified professionals to perform your water and fire damage restoration services. Even though the industry is not regulated, technicians who have received certification have made the effort to get the best training possible and are willing to prove that they take their job seriously. Certification through the Institute of Inspection, Cleaning and Restoration Certification (IICRC) is a sign that a professional has received the most up to date training and is knowledgeable in the latest techniques and technologies employed during repairs.
  • Do not select a technician based only on the price or an insurance company’s recommendation. When possible, speak to neighbors or friends who have had to hire a technician recently and get a recommendation from them. Insurance companies often select a restoration company based on corporate preference or low pricing which does not guarantee the contractor uses modern drying or repair methods.
  • Choose a company that offers a variety of water and fire damage restoration services. The easiest way to determine the expertise of a firm is to ask if they provide a full range of services for homeowners.  Mold remediation, for example, is sometimes needed given how quickly mold can set in. This is a standard field of knowledge that advanced technicians should possess.  If a company doesn’t offer mold remediation it may not be prepared for all job settings.
  • A company that provides 24/7 emergency service is a good sign.  Stay away from firms that are reluctant to start right away.  In many cases, modern equipment can enable near-complete drying in as little as 36 hours, although many situations require longer.  Also, a homeowner should not have to wait before repairs begin.  Every minute counts when there is standing wateror soot present and reputable professionals understand this.  If a technician insists on waiting to begin the remediation portion of the loss, they probably cannot be trusted to see the job through in a reasonable timeframe.
  • Using these guidelines, a home or business owner can choose a water or fire restoration service contractor with confidence knowing the company can be trusted and is equipped to do the job the correct way.  A disastrous situation is hard enough to deal with and a remediation firm should do everything in its power to make this difficult process easier for you. For more information please contact us today.



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