Privacy Policy

Effective Date: September 30th, 2026

Dryco Restoration Services or Dryco, Inc. (referred to as “we”, “us”, or “our”), respects your privacy and is committed to protecting the personal information shared with us. This Privacy Policy explains what information we collect, how we use and share it, and your choices regarding that information. This policy applies to our website (https://drycoduluth.com) and all property restoration services we provide.

Information We Collect

We may collect personal information from you when you navigate our site, contact our team, submit a claim, or use our emergency restoration services. This includes:

  • Direct Information: Name, mailing/property address, billing address, email address, phone number, communication preferences, services requested, and insurance claim or policy numbers.
  • Automated Data: IP address, browser type, and device analytics gathered automatically during your website visit.

How Information Is Collected

Information is collected directly when you interact with us, as well as automatically through tracking technologies:

  • Phone calls, text messages, and emails.
  • Website form submissions (such as our “Contact Us” or “Submit a Claim” forms).
  • Cookies and tracking tags via Google Tag Manager.

How We Use Your Information

We use your information to operate our business and deliver rapid emergency response services. Specifically, we use it to:

  • Respond to emergency service calls and website inquiries.
  • Schedule, coordinate, and execute water, fire, mold, or biohazard mitigation.
  • Document property damage and communicate directly with insurance adjusters or carriers to process your claim.
  • Process invoicing, billing, and accounting transactions.
  • Improve our website performance and user experience.

Data Storage & Security

Information collected by our team is securely stored across specialized, cloud-based platforms to ensure business continuity and rapid deployment:

  • Internal Files: Document management, internal administrative forms, and general file archives are securely stored using Microsoft SharePoint.
  • Job Documentation Software: Project files, site photos, scope of work logs, and structural drying logs are managed within our specialized job documentation software to track service histories and field notes.
  • Financial Records: Billing profiles, transactional history, and accounting data are managed using Intuit QuickBooks.

Data handled within these platforms is encrypted both in transit and at rest. We retain your information only as long as necessary to fulfill the original purpose of collection, coordinate ongoing warranty/service details, or comply with financial and legal record-keeping requirements.

Analytics and Cookies

We utilize Google Tag Manager to analyze anonymized traffic data (such as pages visited and time on site). This data is strictly used to optimize website usability and does not personally identify you. You can manage or disable cookie preferences through your web browser settings.

SMS Program Description

By providing your mobile number and opting in, you agree to receive SMS from Dryco Restoration about restoration service requests, scheduling, appointment reminders, and project updates.

Message frequency and rates: Message frequency varies. Message and data rates may apply.

Opt out: Reply STOP to any message to opt out. You will receive an opt-out confirmation, and no further messages will be sent unless you opt in again.

Help and support: Reply HELP for assistance, or contact Dryco Restoration Services at (218) 628-6101.

Mobile information, including SMS opt-in data and consent, is not shared or sold to third parties or affiliates for marketing or promotional purposes.

Third-Party Sharing and Selling

We do not sell, trade, rent, or lease your personal information to third-party marketers or unrelated businesses for commercial purposes.

To successfully perform restoration work and manage your account, we share necessary information with trusted service providers and partners under strict confidentiality guidelines:

  • Operational Software Providers: Microsoft SharePoint (administrative form data), Google (website analytics), and our secure Job Documentation Software provider.
  • Financial Processors: Intuit QuickBooks for automated invoicing, billing, and accounting.
  • Insurance Companies & Adjusters: When requested by you, we coordinate directly with your insurance provider (e.g., sharing damage scope, photos, drying logs, and line-item estimates) to streamline your claims process.

Your Rights

You have the right to request access to the personal information we hold about you, request corrections to inaccurate data, or request the deletion of your personal data. You may also opt out of automated website tracking by adjusting your browser cookie restrictions.

Children’s Privacy

Our services and website are intended strictly for adults and property owners. We do not knowingly collect personal information from children under the age of 13.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational changes. Any modifications will be posted directly to this page with a revised effective date at the top.

Contact Us

For any privacy questions or to exercise your data rights, please contact our main office:

  • Email: office@drycoduluth.com
  • Phone: (218) 628-6101
  • Address: 5816 Ryan Rd, Duluth, MN 55804