Customer Service Representative

Salary: $19 - $25 per hour

Estimated Benefits Value: $5,000 - $7,000+ per year

 

About us:

Dryco is a property restoration company located in Duluth, MN. We started in 2009, and have been steadily growing ever since: With a state-of-the-art shop, highly skilled crews, a large vehicle fleet, and top-of-the-line equipment, Dryco is both the largest and most trusted restoration company in the entire Northland.

We are a full-service restoration company, which means we provide mitigation services such as water damage restoration, fire/smoke/soot restoration, mold remediation, and more, as well as performing the reconstruction after the fact. This position, which is for our office/administrative department, will be centered around receiving incoming calls and managing overall client communication.

If you enjoy making a difference by helping others, working in a high-performance team environment, and going to work for a place that focuses on long-term employment, we’d love to meet you.

 

About the Position:

As the Customer Service Representative, you will play a crucial role as the linchpin within our organization. You will be responsible for handling incoming client calls, actively monitoring the progression of projects (before, during, and after), performing administrative duties, and aiding other team members as needed.

 

Responsibilities:

• Client Communication: Answer incoming calls and accurately assist with each individual’s needs. Whether it be new or recurring clients, vendors, or insurance entities, answering calls means taking ownership of first impressions.
• Job Entry and Monitoring: Input new projects and update existing projects within our job management software. Coordinate follow-ups and ensure consistent communication.
• Office Administration: Assist day-to-day office operations, manage company-wide events/communication, organize physical and digital documents, monitor compliance. maintain office supplies, etc.
• Collaboration: Work closely with other team members to streamline processes, and tackle large objectives. This will include: Accounting, Marketing, Production, Etc.

 

Requirements:

• Strong [verbal/written] communication and interpersonal skills.
• Ability to work independently, organize capably, and manage time effectively.
• Experience in Microsoft office ( Word, Excel, Outlook, Power Point)
• High School Diploma.
• Passion for our team, your job and our clients.
• Must have clean driving record, driver’s license, be able to pass a background check, and drug test.

 

Benefits:

• 7 Paid holidays
• PTO accrual, with more each year of employment
• 401(K) with a company match
• Health Insurance Stipend
• General and industry-specific training, education and development.

 

Schedule:

• 8 hour shift
• Monday - Friday

 

Supplemental Pay:

• Referral programs and bonuses

 

Willingness to travel:

• N/A

 

Location:

• 5816 Ryan Rd Duluth, MN 55804

 

License/Certifications:

Driver's License required